Andiamo Support

Trips and events, planned together on iPhone and iPad.

Need help or found a problem? Write to andiamo.app.help@gmail.com. Please include your iPhone or iPad model, the iOS version and what you were doing. A screenshot helps.

Frequently asked questions

Do I need an account?

No. Andiamo uses your iCloud account. Make sure you're signed in to iCloud on your device (Settings → your name) and that iCloud Drive is on.

How do I use Andiamo on both my iPhone and iPad?

Install it on both with the same Apple Account. Your trips, events and settings sync automatically through iCloud. Pull down on the main page to sync right away.

How do I share a trip?

Open the trip, tap Edit, and switch people on under "Who's traveling" (they can edit) or "Shared with" (they can view, comment and react). People not in your Family get an invitation by message. Everyone needs iCloud and Andiamo installed.

What is the Family?

The people you usually travel with. Invite them once from Settings → Family: from then on they see your new trips automatically (view only) and you see theirs, without inviting them each time. Events stay private unless you share them. See "How Family works" in Settings.

Someone can't be found when I invite them.

Andiamo finds people by the phone number or email of their Apple Account. Ask them for the email they use for iCloud, add it to their contact card, and try again.

Someone can see my trip but can't edit it.

Only people switched on under "Who's traveling" (or "Who's going" for events) can edit. Others can tap "Ask to Travel" / "Ask to Join"; you approve the request in Edit.

Do tickets and documents work without signal?

Yes. Files and photos you add to a booking are saved on your device and open offline. On other people's devices they're available once Andiamo has synced with a connection. Maps, weather and web links need a connection.

Changes don't appear on another device.

Open Andiamo on both devices with a connection and pull down on the main page to sync. Check that both use the same, signed-in iCloud account and an up-to-date version of Andiamo. Settings → Sync Log shows what was sent and received.

How do I recover a deleted trip?

Deleted trips and events go to Recently Deleted, at the bottom of the main page, where you can restore them for 30 days.

How do I delete all my data?

Delete your trips in the app, then go to iOS Settings → your name → iCloud → Manage Account Storage → Andiamo → Delete Data, and delete the app. Details are in the Privacy Policy.

Privacy

No accounts, no ads, no tracking: your data stays on your devices and in your own iCloud. Read the Privacy Policy.